Frequently Asked Questions
How much will shipping cost?
We deliver Sydney wide for a flat fee depending on suburb (please see pricing at checkout). You order can be as small or as large as you want for the same price.
For full transparency, we do not add any margin onto the shipping fee and absorb as much of it as we can.
Please note that as we are a small operation, any reshipping will require an additional fee.
How will my product be shipped?
All products are shipped frozen aside from the Chocolate Biscoff Tub which must be stored in fridge only.
Shelf life of all products are 2-3 weeks in fridge or 6 months in freezer. Thaw before consumption.
When will my delivery come?
All products are handcrafted in house with deliveries will be shipped out in around a week.
A delivery time will be sent the evening before delivery. Deliveries will arrive between 8am-8pm.
If you have a specific date you need your order to arrive on, please pop it in the order notes and we will do our best!
Corporate, wholesale or events?
We offer wholesale orders to retail stores and can organise events catering. Please email hello@compassioncreamery.com.au to discuss, or fill out the form below.
Still Have A Question?
Fill out the form below and one of our friendly staff will be in contact ASAP. Looking forward to chatting with you soon!